When you install the program, the background on the installation wizard and the configuration wizard does not display properly and makes the onscreen text difficult to read

When you install the program, the background on the installation wizard and the configuration wizard does not display properly and makes the onscreen text difficult to read

SYMPTOMS

When you install the program, the background on the installation wizard and the configuration wizard does not display properly and makes the onscreen text difficult to read. In most cases, you’re unable to click the Next and Cancel buttons.

CAUSE

This behavior can occur if the monitor resolution is very high.

RESOLUTION

Method 1: Lower the monitor resolution

  1. Click Start and then click Control Panel.
  2. In Control Panel, double-click Display.
  3. On the Settings tab, under Screen resolution, drag the slider to a resolution above 1024 x 768, and then click Apply.
  4. When prompted to apply the settings, click OK. Your screen will turn black for a moment.
  5. Once your screen resolution changes, you have 15 seconds to confirm the change. Click Yes to confirm the change; click No or do nothing to revert to your previous setting.
Important: Once you’ve installed the program and completed the configuration wizard, try setting the monitor resolution back to the original value—the program should perform as expected at a higher resolution.


    • Related Articles

    • How to install the Motorola Symbol scanner for use with the program

      SUMMARYThis article demonstrates how to install the Motorola Symbol DS6707-DC document scanner for use with the program. MORE INFORMATIONEnsure the scanner is a supported scanner. The program requires the DS6707-DC (there will be some additional ...

    • How to install the program

      SUMMARYThis article lists the steps to install the program. MORE INFORMATION Insert the the program installation CD into the CD or DVD drive. The installation program should begin automatically. If it does not, open My Computer/Computer and ...

    • How to configure the program to use TextLink or TextLink Plus for text messaging

      SUMMARYThis article demonstrates how to configure TextLink and TextLink Plus. MORE INFORMATIONThe configuration of TextLink and TextLink Plus follow the same steps. CONFIGURATION Step 1 - Activate TextLink: To configure TextLink to use a Gmail ...

    • Error Message: "Unable to load module, display/gdi menu.000" when opening the program

      SYMPTOMS"When opening the program, the following message appears: Unable to load module, display/gdi menu.000 CAUSEAvast incorrectly detects the program as malicious. It then moves the file "gdi menu.000" to the Avast Vault. RESOLUTIONTo resolve this ...

    • How to install the Topaz signature pad

      SUMMARYThis article demonstrates how to install the Topaz Signature Pad. MORE INFORMATIONImportant: Do not plug in the Topaz Electronic Signature Pad before following these steps: To install the Topaz Electronic Signature Pad, follow these steps: ...