When printing a final tax return a PDF copy is not created

When printing a final tax return a PDF copy is not created

SYMPTOMS

When printing a final copy of a tax return, the return is sent to the printer but no PDF copy is created.

CAUSE

This issue can occur if “Send to Archive” is not selected in printer setup.

RESOLUTION

To resolve this issue, follow these steps:

  1. Log into the program as a user with administrator rights.
  2. From the top menu, select Setup->Printer Setup.
  3. Click the Return Printingtab.
  4. Select the Send to Archive check box in the Federal column.
  5. Click OK.
The program will now create a PDF copy of the final return when it is printed.

SEE ALSO