When attempting to capture a signature, the program prints without signature capture

When attempting to capture a signature, the program prints without signature capture

SYMPTOMS

When printing a tax return, the program will print the tax return without giving the option to capture the tax payer’s signature.

CAUSE

This behavior can occur if the program is not configured to prompt for a tax return PDF.

RESOLUTION

For program version 2008 and later:

  1. Log into the program as a user with Administrator privileges.
  2. From the top menu, select Setup menu->Printer Setup.
  3. Check the Prompt for Tax Return PDF check box.



  4. Click OK.
  5. Close and reopen the program.
The program should now prompt for capture of a taxpayer's signature when printing a return.

For program version 2007 and earlier:

The signature pad is not supported.