To print Refundo or Refund Advantage you must use the Bank’s software.
In the WIP screen click on the “Checks, Registers, and Activation”
Click on the “Check Inventory” tab.
If the check stock has not been added, then click on Activate.
The bank is TPG. Add the beginning check number and ending check number of all the check stock. Site ID is blank in most cases. The check layout version is printed on the check.
Click on the “Checks to Print” tab
Select one or more checks or select all.
Load check stock
Click on Print Checks
You can click on the Check Register tab to see the checks you just printed.
Transmit to send check information to the portal, central site.
Follow the steps to print the checks.
Error Message: “Software Error/Interrupt!! XIExec ()” message appears when printing a tax return to a PDF
SYMPTOMSWhen attempting to print a tax return as a PDF, the following error message appears: ‘Software Error /Interrupt!! XIExec () Error: (11) ERROR_FILE_NOT_FOUND CAUSEIn most cases, this error will occur when the program is configured to use an ...
Error Message: “Calculated Field Value:” when printing or verifying a tax return
SYMPTOMSWhen printing or verifying a tax return, an error message similar to the following appears: Calculated Field Value: CAUSEThis can occur if a return is created, then a later software update changes a calculation. It can also happen if a ...
Error Message: "“Crosslink Abort Interrupt! Unable to read check image” when printing a check
SYMPTOMSWhen printing a tax return, the following error message appears: ‘Crosslink Abort Interrupt! Unable to read check image’ CAUSEThis behavior can occur if the program is not updated to the current version. RESOLUTIONBefore performing any of ...
Test checks do not print
SYMPTOMSWhen you try to print test checks, the test check does not print. CAUSEThis behavior can occur if the printer is not PCL 6 compatible. RESOLUTION To workaround this issue, follow these steps: Click Check, Registers and Activations on the WIP. ...
How to print checks
Go to WIP > Printing Queue > Click on Check, Registers and Activation > Check Inventory > Activate > Select Tax Bank and look at your check stock, Layout version is found on the front of the check.