On the transmission screen the “Transmit” button is disabled

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• When selecting a return for transmission, the Transfer Return check box is the only option available; the Transmit check box is disabled

  SYMPTOMSWhen selecting a return for transmission, the only option available is to transfer a return. The transmit check box is disabled. CAUSEThis behavior will occur if a computer is configured as a transfer or feeder computer. RESOLUTION To resolve ...

• How to remove a tax return from the transmission queue

  SUMMARYThis article demonstrates how to remove a tax return from queue that will be sent to the Central Site on the next transmission. MORE INFORMATIONTo remove a tax return from the transmission queue, follow these steps: Log into the program as a ...

• Preparer ID’s are duplicated on the Paid Preparers screen

  SYMPTOMSOn the Paid Preparers screen, most entries are duplicated. CAUSEThis behavior can occur if the Paid Preparer database is damaged. RESOLUTION To resolve this issue, repair the Paid Preparer database: Log in to the program as a user with ...

• Pressing the scan button does not activate scanner in the program.

  SUMMARYThis article contains information and useful links for troubleshooting issues with the scanner not functioning in the program. MORE INFORMATION Possible causes: Scanner may not be connected to the computer: Verify the scanner is properly ...

• How to customize the columns that appear on the Lookup screen

  SUMMARYThis article demonstrates how to customize the columns that appear on the Lookup screen. MORE INFORMATION To add or a remove a column, follow these steps: From the Lookup screen, click Configure on the toolbar. Select the columns desired and ...