Error Message: "C0000005 Xlink exception error – Xlink hardware exception C0000005!” when opening the program

Error Message: "C0000005 Xlink exception error – Xlink hardware exception C0000005!” when opening the program

SYMPTOMS

When opening the program, the following error message appears:

CAUSE

This issue can occur if the program was not updated properly. A file may be out of synch with the current version.

RESOLUTION

Before following these steps, verify the program is not open on any computer on the network.

Delete the file “1040zz”

  1. Browse to the prorgam installation folder:
    1. In Windows Vista or later: Right-click the shortcut for the program and select Open File Location.
    2. In Windows XP: Right-click on the shortcut for the program and select Properties. The Properties window will open. Click Find Target.
  2. In the folder that opens, find the file named “1040zz”.
  3. Right-click this file and select Delete.
  4. Open the program.
The program should now open without error.