Error Message: “W-2 – required field missing” when verifying a return

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• Error Message: “US FRM W-2 Address continuation requires ‘.’ in state code” error message when verifying a return

  SYMPTOMSWhen verifying a return, the following error message appears: US FRM W-2 Address continuation requires ‘.’ in state code CAUSEThe W-2 has an entry in the foreign address line for the employee. RESOLUTION Open the tax return with the verify ...

• Error Message: “Calculated Field Value:” when printing or verifying a tax return

  SYMPTOMSWhen printing or verifying a tax return, an error message similar to the following appears: Calculated Field Value: CAUSEThis can occur if a return is created, then a later software update changes a calculation. It can also happen if a ...

• Error Message: “US FRM W-2 SS Tax Withheld over 4.2%” when verifying a tax return

  SUMMARYWhen verifying a tax return, the following error message appears: MORE INFORMATIONFor tax years 2011 and 2012 the social security tax was reduced from 6.2% to 4.2%. Employers that failed to adjust the withholding may have withheld more than ...

• Error Message: “Site ID Not Found in Database – Add or Correct” when verifying a return

  SYMPTOMSWhen verifying a tax return, the following error message appears: ‘Site ID Not Found in Database – Add or Correct’ CAUSE This error will occur if both the following conditions are true: The program has a Default Site ID configured on the ...

• Error Message: “State RT/ERC Requested – Bank Info Must Match Fed Values" when verifying a return

  SYMPTOMSWhen verifying a tax return, the following error message appears: RT/ERC Requested – Bank Info Must Match Fed Values CAUSEThe most common cause is attempting to do a state RAC when the federal return is balance due. In order to do a state ...