Error Message: “This file cannot be opened because it has no pages” when viewing a PDF copy of a return

Error Message: “This file cannot be opened because it has no pages” when viewing a PDF copy of a return

SYMPTOMS

When printing a tax return, the following error message appears:
"This file cannot be opened because it has no pages."

CAUSE

This error occurs when nothing is configured to be printed. It happens when printing bank documents on a tax return with no bank product or when using print final return and nothing is selected to be sent to the printer.

RESOLUTION

Method 1: Select send to printer:

  1. Log into the program as a user with Administrator rights.
  2. On the top menu, select Setup->Printer Setup.
  3. Click the Return Printing tab.
  4. Select Send to Printer for at least one column.


Method 2: Uncheck Use External PDF Reader:

  1. Log into the program as a user with Administrator rights.
  2. On the top menu, select Setup->Printer Setup.
  3. Click the Return Options tab.
  4. Uncheck Use External PDF Reader.

Method 3: Enter a valid PDF printing path

  1. Log into the program as a user with Administrator rights.
  2. On the top menu, select Setup->Printer Setup.
  3. Click the Return Options tab.
  4. In PDF Printing Options, click Browse. Select a folder to save PDF file.
  5. Click OK to save changes.
Note: Some versions of Microsoft Windows will not write to the root of the system drive (C:).