Error Message: “State attached does not include any forms” when verifying a return

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• Error Message: “Invalid RAC routing number” when verifying a return

  SYMPTOMSWhen verifying a tax return the following verification error is given: ‘Invalid RAC Routing number’ CAUSEThis issue can occur if the routing number on the bank application is invalid. RESOLUTION Open the tax return experiencing the issue. ...

• Error Message: “US FRM W-2 Address continuation requires ‘.’ in state code” error message when verifying a return

  SYMPTOMSWhen verifying a return, the following error message appears: US FRM W-2 Address continuation requires ‘.’ in state code CAUSEThe W-2 has an entry in the foreign address line for the employee. RESOLUTION Open the tax return with the verify ...

• Error Message: “State RT/ERC Requested – Bank Info Must Match Fed Values" when verifying a return

  SYMPTOMSWhen verifying a tax return, the following error message appears: RT/ERC Requested – Bank Info Must Match Fed Values CAUSEThe most common cause is attempting to do a state RAC when the federal return is balance due. In order to do a state ...

• Error Message: “W-2 – required field missing” when verifying a return

  SYMPTOMSWhen verifying a return, the following error message appears: ‘W-2 Required Field Missing’ CAUSEThis behavior can occur when adding a W-2 with a Code J. RESOLUTIONNon-taxable third party sick pay is not reported on the tax return. The W-2 can ...

• Error Message: “Calculated Field Value:” when printing or verifying a tax return

  SYMPTOMSWhen printing or verifying a tax return, an error message similar to the following appears: Calculated Field Value: CAUSEThis can occur if a return is created, then a later software update changes a calculation. It can also happen if a ...