Error Message: “Software Error/Interrupt!! TextFlush” message appears when creating a PDF copy of a tax return
SYMPTOMS
When printing a tax return to PDF, the following error message appears:
CAUSE
This error occurs when the program is configured to use an external PDF reader and the PDF printing path does not exist.
RESOLUTION
To resolve this error, specify a path for PDF files.
- Log into the program as a user with Administrator privileges.
- Open the Work In Progress (WIP) screen.
- From the top menu, select Setup->Printer Setup.
- Click the Print Options tab.
- In the PDF Printing Options section, click Browse.
- Select the location to save PDF files.
- Note: Certain versions of Microsoft Windows will not save to the root of the C: drive.
- Click OK.
The program should now print to PDF without error.