Error Message: “Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS” when opening archived documents

Error Message: “Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS” when opening archived documents

SYMPTOMS

When opening archived documents, the following error message appears:
‘Software Error/Interrupt!!
DlgMake (WEBROWSER)
Error: (100) ERROR_CANNOT_FIND_WND_CLASS’:

CAUSE

This behavior can occur if the program is configured to use the internal PDF reader. This error has been know to occur when using the program in Windows XP.

RESOLUTION

  1. Log into the program as a user with Administrator rights.
  2. On the top menu, select Setup->Printer Setup.
  3. Click the Print Options tab.
  4. Select the Use External PDF Reader and the DocArchive On Windows XP checkboxes.


  5. Click OK to save the changes.
The document archive should now open normally.