Error Message: “Prerequisite: Update file missing…” when updating the program
SYMPTOMS
When updating the program, an error message appears:
CAUSE
This error will occur when trying to apply an update to the program without applying the previous updates. This can happen when the program has been reinstalled and receives a new update without applying previous updates.
RESOLUTIONS STEPS
Rehang the prior service releases for the client:
- Login to CSR.
- Click the Misc tab
- Click Latest Filename to sort by the latest filename.
- Locate the package for the missing file.
- Filenames are formatted 7 characters long, the first 5 characters will be the same for all versions of that particular package. For example, if the missing file is f981102 the Latest Filename may be f981103 or f981110.
- Select the check box for the package missing an update and then click Send Checked.
- Type the customer’s User ID in the UserID box and click Validate.
- Click Send to queue the software packages for pick up from the customer.
- Have the customer transmit to central site and then apply updates.
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