Error Message: “Invalid RAC routing number” when verifying a return

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• Error Message: “Invalid Check Number” when printing a check

  SYMPTOMSWhen printing a check, the following error message appears: “Invalid Check Number” CAUSEThe starting or ending check number that was entered in the program is incorrect or missing. A valid check number range must be entered in the program to ...

• Error Message: “State RT/ERC Requested – Bank Info Must Match Fed Values" when verifying a return

  SYMPTOMSWhen verifying a tax return, the following error message appears: RT/ERC Requested – Bank Info Must Match Fed Values CAUSEThe most common cause is attempting to do a state RAC when the federal return is balance due. In order to do a state ...

• Error Message: “Invalid authorization code for user id…” when closing the program Settings screen

  SYMPTOMSWhen closing the program Settings window, an error message similar to the following appears: Invalid authorization code for user id CAUSEThis error will display if an incorrect User ID is set in the program. RESOLUTION Verify the User ID: Log ...

• Error Message: “US FRM W-2 Address continuation requires ‘.’ in state code” error message when verifying a return

  SYMPTOMSWhen verifying a return, the following error message appears: US FRM W-2 Address continuation requires ‘.’ in state code CAUSEThe W-2 has an entry in the foreign address line for the employee. RESOLUTION Open the tax return with the verify ...

• Error Message: “W-2 – required field missing” when verifying a return

  SYMPTOMSWhen verifying a return, the following error message appears: ‘W-2 Required Field Missing’ CAUSEThis behavior can occur when adding a W-2 with a Code J. RESOLUTIONNon-taxable third party sick pay is not reported on the tax return. The W-2 can ...