Error Message: “Invalid authorization code for user id…” when closing the program Settings screen

• Related Articles

• Error Message: “Login Refused, NO USER ID” when transmitting

  SYMPTOMSWhen transmitting to the following error message appears: CAUSEThis message appears if either of the following are true: The User ID entered in the program is invalid. The account associated with the User ID is not active for the program year ...

• Error Message: “Invalid Check Number” when printing a check

  SYMPTOMSWhen printing a check, the following error message appears: “Invalid Check Number” CAUSEThe starting or ending check number that was entered in the program is incorrect or missing. A valid check number range must be entered in the program to ...

• Error Message: “Site ID Not Found in Database – Add or Correct” when verifying a return

  SYMPTOMSWhen verifying a tax return, the following error message appears: ‘Site ID Not Found in Database – Add or Correct’ CAUSE This error will occur if both the following conditions are true: The program has a Default Site ID configured on the ...

• Error Message: “Login Refused, Bad PASSWORD” when transmitting

  SYMPTOMSWhen transmitting the following error message appears: CAUSEThis issue can occur if any of the following are true: The User ID entered in the program is incorrect. The communications password entered in the program is incorrect. RESOLUTION ...

• Error Message: "Your access authorization level of ADMINSTRATOR is inadequate for the requested function Send Text Message” when sending a text message

  SYMPTOMSWhen trying to send a text message, the following error message appears: Your access authorization level of ADMINSTRATOR is inadequate for the requested function Send Text Message CAUSEThe Administrator account does not have the access level ...