Error Message: “incorrect aes key - Press Cancel to abandon access or OK to retry” when creating a new return
SYMPTOMSWhen a new return is entered, the follow error occurs:
CAUSEThis error is caused when the current year cannot access the tax data for the prior year program, due to the prior year being configured to use AES Encryption.
Update the credentials for the Prior Year Encryption Key:
The return will now be created without error.
- Veify that the correct credentials are being used by opening the prior year program and logging in.
- Close the prior year program.
- Log in to the current year program as a user with Administrator rights.
- From the top menu, select Utilities->System Utilities.
- Under System Wide Utilities, click Prior Year Encryption Key.
- Click the Run Utility button at the bottom of the screen. The Prior Year AES Key window will open.
- Enter the correct path, login ID and password in the indicated fields.
- Click OK to save the change.
Error Message: "Your access authorization level of ADMINSTRATOR is inadequate for the requested function Send Text Message” when sending a text message
SYMPTOMSWhen trying to send a text message, the following error message appears: Your access authorization level of ADMINSTRATOR is inadequate for the requested function Send Text Message CAUSEThe Administrator account does not have the access level ...
Error Message: “File access error, unable to open software 1040us0 error_access_denied” when installing updates
SYMPTOMSWhen installing updates, states or additional products the following error message appears: CAUSEThis issue can occur if any of the following are true: Another computer on the network is using the program. The files necessary to update the ...
Error Message: “Windows cannot access the specified device, path, or file” error message when opening the program on a workstation computer
SYMPTOMSWhen attempting to start the program on a workstation computer, the following error message appears: ‘Windows cannot access the specified device, path or file’ CAUSEThis issue can occur if the Internet Explorer security settings are set to ...
Error Message: “Software Error/Interrupt!! TextFlush” message appears when creating a PDF copy of a tax return
SYMPTOMSWhen printing a tax return to PDF, the following error message appears: CAUSEThis error occurs when the program is configured to use an external PDF reader and the PDF printing path does not exist. RESOLUTION To resolve this error, specify a ...
Error Message: “Crosslink Startup Abort!!! >DB2 Load Error: (030)” when opening the program
SYMPTOMSWhen opening the program, the following error message appears: ‘Crosslink Startup Abort!!! DB2 Load Error: (030)’ CAUSEThis can occur if an error occurred during a previous program update. RESOLUTIONUninstall and reinstall the program. Step 1 ...
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