Error Message: “dir2009 Accessing: dir2009 – C:0000000. crc error on page header” when opening a tax return

Error Message: “dir2009 Accessing: dir2009 – C:0000000. crc error on page header” when opening a tax return

SYMPTOMS

When opening a tax return, an error message similar to the following appears:
“dir20xx Accessing: dir20xx – C:0000000. crc error on page header”

CAUSE

This issue can occur if the database index file is damaged or missing.

RESOLUTION

Note: Before proceeding, back up the tax return data following the steps outlined in this article: How to backup returns in the program.

To resolve this issue, follow these steps:

  1. Log in to the program as a user with administrator privileges.
  2. From the top menu, select Setup->System Utilities. The System Utilities window will open.
  3. Click Rebuild Returns.
  4. Click Run Utility. A window will appear advising you to perform a backup first.
  5. Click Yes if if the returns have been backed up.
  6. The program will repair the database index file.
  7. When the repair is complete, click OK to exit the utility.