Error Message: “Crosslink error/interupt abt(software trc error) error020 xlink abort” when clicking a link on the Work In Progress Summary
SUMMARY
When clicking a link on the Work In Progress Summary, the following error message appears:
- ‘Crosslink error/interupt abt(software trc error) error020 xlink abort.’
CAUSE
This issue can occur if a necessary the program file is damaged or missing.
RESOLUTION
Method 1 - Repair the program:
To repair the program, follow these steps:
- Log in to the program as a user with administrator rights.
- On the Work In Progress Summary (WIP), on the top menu, select Utility->System Utilities.
- Click Software Diagnosis.
- Click Run Utility. The Software Mismatch window will open.
- Select any entries that have “Mismatch” the Status column.
- Click Fix to repair these files.
The program will attempt to connect to the Central Site and download replacements for any corrupt files.
Method 2 - Uninstall and reinstall the program:
To uninstall and reinstall the program, follow these steps:
- Uninstall the program by following the steps in this article: How to uninstall the program.
- Reinstall the program by following the steps in this article: How to install the program.