ERROR: Fees not matching check setup

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• Error Message: “Invalid Check Number” when printing a check

  SYMPTOMSWhen printing a check, the following error message appears: “Invalid Check Number” CAUSEThe starting or ending check number that was entered in the program is incorrect or missing. A valid check number range must be entered in the program to ...

• Error Message: “Return contains errors which exceed the acceptable error level, as specified in System Setup…” when printing a return

  SYMPTOMSWhen printing a tax return, the following error message appears: Return contains errors which exceed the acceptable error level, as specified in System Setup. This return CANNOT be Printed. CAUSEThis issue can occur if the program is ...

• Error Message: “Check Numbers Overlap with existing Check Inventory” message appears when attempting to activate checks

  SYMPTOMSWhen activating a check range, the following error message appears: 'Check Numbers Overlap with existing Check Inventory’ CAUSEThis error message will appear if: The check range entered starts and ends with the same number. The check range ...

• Error Message: "“Crosslink Abort Interrupt! Unable to read check image” when printing a check

  SYMPTOMSWhen printing a tax return, the following error message appears: ‘Crosslink Abort Interrupt! Unable to read check image’ CAUSEThis behavior can occur if the program is not updated to the current version. RESOLUTIONBefore performing any of ...

• Error Message: “Remote site printing requires site selection first” message appears when printing a check

  SYMPTOMSWhen printing a check the following error message appears: CAUSEThe check being printed is associated with a Site ID, but a database record for this Site ID has not been created. RESOLUTION STEPS Method 1: Disable remote printing by site: ...