“Return accepted for diagnosis” refusal message when transmitting a tax return

“Return accepted for diagnosis” refusal message when transmitting a tax return

SYMPTOMS

When transmitting a tax return, the return is refused with the following message:
"Return accepted for diagnosis"

CAUSE

This behavior can occur if the tax return’s status is set to "Suspended' on the "Information and Status" screen of the program.

RESOLUTION

Method 1: Remove the Suspended status

  1. Open the tax return experiencing the issue.
  2. Press Ctrl+Z.
  3. On the "Manual Status Selection" dialog, double-click EF Return.



  4. Click Transmit on the toolbar.
  5. Select the return to transmit.
  6. Verify that the '"Submit for Diagnostics" check box is not selected. Click Send.
The return will be transmitted and the error message will no longer occur.